FAQ

What are RemoteAgents?

RemoteAgents are a real time 3D avatar technology capable of animation, text to speech, and artificial intelligence. They are encapsulated in a high performance software 3D rendering system and are very easy to deploy and use.

How can I use RemoteAgents?

RemoteAgents can be used to create online training applications, help desk agents, perform product marketing, augment your existing web based applications, differentiate and enhance your web sites, and make any kind of interactive characters you can imagine possible.

How resource intensive are RemoteAgents?

RemoteAgents are highly optimized and have a low resource footprint in order to provide a quality experience on even low or old end user machines.

What releases of RemoteAgents are currently available?

RemoteAgents 1.1 is currently available.

When will the next version of RemoteAgents be available?

Q1 2011

What features are coming in the next version of RemoteAgents?

TBD

What do the releases of RemoteAgents contain?

Each release of RemoteAgents contains a LJJRE JAR file, a change log, samples, tutorials, and updated documentation.

How long does LogicJunction maintain & support releases of RemoteAgents?

LogicJunction supports the two most recent major versions of each of its product.

What platforms are supported by RemoteAgents?

RemoteAgents are tested on Windows XP, Windows Vista, Windows 7, Mac OSX, Ubuntu, and OpenSUSE; however, because they are based on the Java 1.1 JDK they should function on any operating system and browser that supports Java.

What browsers are supported by RemoteAgents?

RemoteAgents are tested in Internet Explorer, Firefox, Safari, and Opera.

What are the frequency of RemoteAgent updates?

The RemoteAgents development team is currently using 90 day cycles for releases. This is subject to change without notice.

Where can I get information on licensing?

Contact LogicJunction's sales department: sales@logicjunction.com or call 216 292 5760.

Can I evaluate RemoteAgents free of charge?

Contact LogicJunction's sales department: sales@logicjunction.com or call 216 292 5760.

Where do I report a bug?

You can submit bug reports to remoteagents-support@logicjunction.com.

Where do I get help integrating?

If you're a LogicJunction customer, with a current support agreement, you can submit integration questions to remoteagents-integration@logicjunction.com.

Where do I get help troubleshooting?

If you're a LogicJunction customer, with a current support agreement, you can contact support at remoteagents-support@logicjunction.com.

How do I send comments, suggestions, or feature requests to the RemoteAgents product teams?

Please send these types of requests to remoteagents-suggestions@logicjunction.com.

 

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